Privacy Policy

1. Who we are

Wattana Timeworks is a watch repair and restoration workshop located at 78 Thanon Phetkasem, Hua Hin, Prachuap Khiri Khan 77110, Thailand. We operate this website at wattanat.live to share information about our services and to allow prospective clients to reach us.

For any questions about this policy, you may contact us by phone at +66 32 514 967 or by email at [email protected].

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2. Information we collect

We collect personal information only when it is voluntarily provided to us, or when it is necessary for the operation of our website. The types of information we may receive include:

• Contact details — your name, telephone number, and email address, when you complete our contact form or send us a message directly.
• Enquiry content — any description of a watch or service you include in a message to us.
• Usage data — information about how pages on this website are accessed, such as the pages viewed, time of visit, and referring address, collected through analytics tools if enabled.
• Cookie data — small files placed on your device that help us understand how the website is used. See our Cookie Policy for details.

We do not collect payment card information through this website. Financial transactions, if any, are handled in person at the workshop.

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3. How we use your information

The information you share with us is used for the following purposes:

• To respond to your enquiry and provide information about our services.
• To discuss and carry out watch repair or restoration work you have requested.
• To send you a service update or follow-up directly related to work on your watch, if you have asked us to do so.
• To improve the content and usability of this website, where analytics data is collected.

We will not use your contact details to send marketing messages unless you have asked us to keep you informed, and you may withdraw that at any time.

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4. How we share your information

We do not sell, rent, or trade your personal information with any third party for commercial purposes. Information may be shared in the following limited circumstances:

• Service providers — we may use trusted third-party tools to operate our website (for example, web hosting, analytics, or form processing). These providers process data on our behalf and are not permitted to use it for their own purposes.
• Legal requirements — we may disclose information if required to do so by Thai law or a lawful request from a competent authority.

Any third parties we work with are held to appropriate data handling standards.

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5. How long we keep your information

We keep contact enquiries and correspondence for as long as is reasonably necessary to respond to you and maintain a record of any work discussed or carried out on your timepiece. If you ask us to remove your information, we will do so promptly unless we are required by law to retain it.

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6. Cookies and tracking

This website may use cookies to understand how visitors interact with our pages. You can find a full explanation of how we use cookies, and how to manage your preferences, in our Cookie Policy.

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7. External links

Our website may contain links to other websites, for example Google Maps. Once you leave our website, this policy no longer applies and we are not responsible for the privacy practices of those sites.

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8. Your rights

Under applicable Thai and international privacy principles, you have the right to:

• Ask what personal information we hold about you.
• Request correction of any inaccurate information.
• Request deletion of your personal information, where we are not required to retain it.
• Withdraw consent for any ongoing use of your information at any time.

To exercise any of these rights, please contact us at [email protected] or by telephone at +66 32 514 967.

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9. Security

We take reasonable steps to protect the information shared with us from unauthorised access or disclosure. Our website uses HTTPS encryption for all data in transit. However, no method of transmission over the internet is entirely without risk, and we cannot offer an absolute assurance of security.

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10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in how we operate or in applicable law. Any update will be reflected in the date shown at the top of this page. We encourage you to read this page occasionally to stay informed.

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11. Contact us

If you have any questions, concerns, or requests relating to this Privacy Policy, please contact us:

• Telephone: +66 32 514 967
• Email: [email protected]
• Address: 78 Thanon Phetkasem, Hua Hin, Prachuap Khiri Khan 77110, Thailand